Friday Briefing: Transformative AI Strategies in FSI

This briefing is for companies in FSI who are looking to deploy strategic, low-cost, low-risk, but high impact AI initiatives across their legacy back-office and customer support systems. The session will be led by Dawid Naude, an independent AI Consultant who until recently was the Generative AI Lead for Accenture Technology.

The main AI problem that Dawid will address is how to coordinate the tech, talent and use case in such a way that it makes a measurable difference to productivity. This is important because while many companies in FSI have got as far as implementing Microsoft Copilot, very few have done anything that is truly transformative in terms of operational efficiency.

In this session, Dawid will guide you through:

• A proven, practical process for developing initial AI projects, drawing from real-world examples where organisations have had early success.
• Strategies for identifying initial AI initiatives that balance risk and reward, providing quick wins and setting a foundation for future expansion.
• Why existing legacy back-office and customer support systems/processes are ideal candidates for early AI projects.
• Insights into the reality of AI, distinguishing between the hype and measurably impactful applications.
• Practical steps for moving from theoretical AI concepts to tangible prototypes and implementations.